Terms of Use

In these Terms, the following capitalised words have the meanings given below:

• "Account" means the account you create to access and use the Service.
• "Institution" means an educational organisation (such as a school, college, university, or other admissions body) that uses the Service to manage its admissions.
• "Authorised User" means an individual whom an Institution permits to access and use the Service under its Account, such as an administrator or admissions officer.
• "Applicant" means an individual who submits, or is the subject of, an application processed through the Service.
• "Customer Data" means all data, content, and materials that you, your Authorised Users, or Applicants submit to or generate within the Service, including applicant records and uploaded documents.
• "Subscription" means a paid plan that grants access to the Service for a defined billing period.
• "Service" means the Admissio website, applications, application programming interfaces, and related services we make available.

By creating an Account, accessing, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy . If you do not agree, you must not use the Service.

These Terms apply to all visitors, Authorised Users, Institutions, and others who access or use the Service. Where an Institution has entered into a separate written agreement with Admissio that conflicts with these Terms, that separate agreement prevails to the extent of the conflict.

We may update these Terms from time to time, for example to reflect changes to the Service, to our business practices, or to legal or regulatory requirements. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice through the Service or by other reasonable means.

Your continued access to or use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

Admissio provides software that helps Institutions manage admissions, including application intake, applicant communications, document handling, review workflows, and related administrative tasks. The Service is provided on a subscription basis.

The specific features and usage limits available to you depend on the plan your Institution subscribes to and on any options selected at the time of purchase. We may offer different plans, and the features within each plan may change over time as described in these Terms.

To use the Service, you must be able to form a legally binding contract and must not be barred from using the Service under applicable law. The Service is intended for use by Institutions and their Authorised Users, and is not directed to the general public as a consumer product.

When you register, you agree to provide accurate, current, and complete information and to keep that information up to date. We may refuse, suspend, or terminate registration at our discretion where permitted by law, including where we reasonably believe the information provided is inaccurate or the registration would breach these Terms.

You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account, whether or not authorised by you. You must keep your credentials confidential and must not share them with anyone who is not an Authorised User.

You must notify us promptly if you become aware of any unauthorised access to or use of your Account, or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your credentials or to comply with this section.

An Institution is responsible for managing its Authorised Users, including granting and revoking access and assigning appropriate permissions. The Institution is responsible for the acts and omissions of its Authorised Users in connection with the Service as if they were its own.

The Institution is responsible for ensuring that its Authorised Users comply with these Terms and for any use of the Service under its Account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. In particular, you must not:

• use the Service for any unlawful, fraudulent, deceptive, or harmful purpose;
• upload, store, or transmit content that infringes the intellectual property, privacy, or other rights of any person, or that you do not have the right to share;
• upload, store, or transmit any material that is unlawful, defamatory, harassing, abusive, or otherwise objectionable;
• upload or transmit viruses, malware, or other harmful code, or otherwise attempt to compromise the security or integrity of the Service;
• attempt to gain unauthorised access to the Service, to other accounts, or to any systems or networks connected to the Service;
• interfere with, disrupt, or place an unreasonable load on the Service or the infrastructure that supports it;
• access or use the Service to build a competing product or to benchmark or copy its features without our prior written consent;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by applicable law; or
• use the Service in violation of any applicable law or regulation, including data protection and export control laws.

We may investigate any suspected breach of this section and may take any action we consider appropriate, including removing content, suspending or terminating access, and reporting activity to the relevant authorities.

As between you and Admissio, you and your Institution retain all ownership of Customer Data. We do not claim ownership of Customer Data.

You grant Admissio a worldwide, non-exclusive licence to host, store, copy, process, transmit, and display Customer Data, and to create back-ups, solely as necessary to provide, maintain, secure, and improve the Service and to comply with applicable law. This licence ends when Customer Data is deleted from the Service, subject to standard back-up cycles and legal retention requirements.

You are responsible for the accuracy, quality, and legality of Customer Data and for ensuring that you have all rights, consents, and a lawful basis necessary to collect, submit, and process it through the Service, including the personal information of Applicants and other individuals. Our handling of personal information is described in our Privacy Policy .

Our collection and use of personal information in connection with the Service is described in our Privacy Policy . Where an Institution uses the Service to manage its admissions, the Institution determines the purposes and means of processing applicant personal information and acts as the controller of that information, while Admissio acts as a processor processing that information on the Institution's behalf and in accordance with its instructions.

Each party will comply with the data protection laws applicable to it. The Institution is responsible for providing any required notices to, and obtaining any required consents from, Applicants and other individuals whose personal information it processes through the Service.

Each party may receive non-public information of the other party that is designated as confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure ("Confidential Information"). Each party will use the other party's Confidential Information only to perform under these Terms and will protect it using at least the same degree of care it uses for its own confidential information, and no less than a reasonable degree of care.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known to the receiving party without a duty of confidentiality, or is independently developed without use of the other party's Confidential Information. A party may disclose Confidential Information where required by law, provided it gives reasonable notice where lawful and permitted.

Access to paid features requires a Subscription. Fees, billing frequency, and the features included are those stated at the time of purchase. Unless stated otherwise, fees are billed in advance for each billing period and are non-refundable except where required by applicable law or expressly stated otherwise.

Unless you cancel before the end of the current billing period, your Subscription will automatically renew for a further period of the same length, and we will charge the applicable fees using your selected payment method. You can cancel renewal at any time before the renewal date; cancellation takes effect at the end of the then-current billing period.

Fees are exclusive of taxes unless stated otherwise, and you are responsible for any applicable taxes, duties, or similar charges, other than taxes based on our income. If a payment fails or is overdue, we may suspend access to paid features until payment is received, and we may charge interest on overdue amounts to the extent permitted by law.

We may change our fees from time to time. Any change will apply to your next billing period after we give you reasonable notice. Payments are processed by third-party payment providers, and your use of their services may be subject to their separate terms.

We may offer free trials or make pre-release, beta, or evaluation features available. Such trials and features are provided "as is", may be changed or withdrawn at any time, and may be subject to additional terms communicated at the time they are offered.

Pre-release and beta features may contain errors and may not perform at the level of generally available features. To the extent permitted by law, we provide them without warranties and disclaim liability for them.

The Service, including its software, design, text, graphics, and other content (excluding Customer Data), and all related intellectual property rights, are owned by Admissio or its licensors and are protected by intellectual property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal admissions purposes during your Subscription. These Terms do not grant you any rights to our trademarks, logos, or branding.

If you choose to provide suggestions, ideas, or other feedback about the Service, you grant Admissio a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback into the Service without any obligation or compensation to you. We are not required to use any feedback you provide.

The Service may integrate with, link to, or interoperate with services provided by third parties that we do not own or control. We provide these integrations for your convenience and do not endorse and are not responsible for the content, products, policies, or practices of any third-party service.

Your use of a third-party service is governed by that third party's terms and policies, and is at your own risk. If you enable a third-party integration, you authorise the exchange of data between the Service and that third party as needed for the integration to function.

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. Access may be affected by factors beyond our reasonable control, and we may carry out maintenance that temporarily limits availability.

We may modify, add, or remove features of the Service from time to time. Where a change materially reduces the core functionality of the Service, we will make reasonable efforts to notify you in advance. Support is provided at the level associated with your plan.

We may suspend your access to all or part of the Service if we reasonably believe that: your use poses a security risk to the Service or any third party; your use may adversely affect the Service or other users; you are in breach of these Terms; or your account is overdue for payment. Where practicable and lawful, we will give you notice before suspending access.

We will restore access promptly once the circumstances giving rise to the suspension have been resolved. Suspension does not relieve you of your obligation to pay fees due for the suspension period where the suspension results from your breach or non-payment.

These Terms apply from the time you first access the Service and continue until terminated as described below. You may stop using the Service and close your Account at any time, subject to your obligation to pay any fees accrued before termination.

We may terminate or suspend these Terms and your access to the Service if you materially breach these Terms and fail to cure the breach within a reasonable period after we give you notice, or immediately where the breach is incapable of cure or where required by law. We may also terminate on reasonable notice if we cease to offer the Service.

On termination: (a) your right to access and use the Service ends; (b) you remain responsible for fees accrued up to the date of termination; and (c) for a limited period after termination, and subject to applicable law, you may request the export of Customer Data, after which we may delete or de-identify Customer Data in the ordinary course, subject to standard back-up cycles and legal retention requirements. Sections that by their nature should survive termination (including those on Customer Data ownership, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will survive.

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by applicable law. We disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will meet your requirements, that it will be uninterrupted, secure, or error-free, or that any defects will be corrected. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, Admissio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or in connection with the Service or these Terms, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the total fees you paid to us for the Service in the twelve months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits either party's liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Admissio and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and reasonable expenses (including reasonable legal fees) arising out of or related to: your Customer Data; your use of the Service in breach of these Terms or applicable law; or your violation of the rights of any third party. We will notify you of any such claim, allow you to control the defence (with our involvement), and reasonably cooperate with you, at your expense.

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, strikes, failures of utilities or telecommunications, and acts of government. The affected party will make reasonable efforts to mitigate the effect of the event.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of Portugal, without regard to its conflict-of-law rules.

The parties will first try to resolve any dispute informally and in good faith. If the dispute is not resolved within 30 days of one party giving the other written notice of it, the parties will attempt in good faith to resolve it through mediation administered by a recognised mediation body in Portugal. If the dispute is still not resolved within 30 days after a request for mediation is made, either party may commence court proceedings, and the parties submit to the exclusive jurisdiction of the courts of Lisbon, Portugal. At any time, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information, without first following the steps above. This section does not deprive a consumer of the protection of mandatory provisions of the law of their place of residence.

We may provide notices to you through the Service, by email to the address associated with your Account, or by other reasonable means. You are responsible for keeping your contact information current. You may send notices to us at support@admissio.app . Notices are deemed received when sent, in the case of email, or when posted within the Service.

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, including to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets. Any attempted assignment in breach of this section is void.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision, and no waiver is effective unless in writing.

These Terms, together with our Privacy Policy and any order or plan details and any separate written agreement between you and Admissio, constitute the entire agreement between you and Admissio regarding the Service and supersede all prior or contemporaneous understandings on that subject.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Admissio. Neither party has the authority to bind the other or to incur obligations on the other's behalf, and each party acts as an independent contractor.

You must comply with all applicable export control and economic sanctions laws in your use of the Service. You represent that you are not located in, and will not use the Service from, a country or territory subject to comprehensive trade sanctions, and that you are not a person with whom dealings are prohibited under applicable sanctions laws.

If you have any questions about these Terms, please contact us at support@admissio.app .